This website is operated by Your Mobility Matters. Throughout the site, the terms we, us and our refer to Your Mobility Matters. Your Mobility Matters offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service (Terms), including additional terms and policies referenced here or linked. These Terms apply to all users of the site, including browsers, vendors, customers, merchants and contributors of content.
Please read these Terms carefully before using the site. By accessing or using any part of the site, you agree to these Terms. If you do not agree to all the terms and conditions, you may not access the site or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features added to the store will also be subject to these Terms. You may review the latest version of the Terms at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes to the site. You are responsible for checking this page for updates. Continued use of the site after updates constitutes acceptance.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to offer our products and Services.
SECTION 1 – ONLINE STORE TERMS
You confirm that you are at least the age of majority in your region, or have given consent for any minor dependents to use the site.
You may not use our products for illegal or unauthorized purposes.
You must not transmit malware, worms or harmful code.
Breaching these Terms results in immediate termination of Services.
SECTION 2 – GENERAL CONDITIONS
We may refuse Service to anyone at any time.
Your content (excluding payment details) may be transferred unencrypted across networks. Payment details are always encrypted.
You may not copy, resell or exploit any part of the Service without written permission.
Headings are for convenience only.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate or outdated. All material is for general information and should not be your sole basis for decisions.
Historical information may appear and is not current.
We may update content at any time but have no obligation to do so.
SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES
Prices may change without notice.
We may modify or discontinue the Service at any time without notice.
We are not liable for any modification, pricing change, suspension or discontinuation.
SECTION 5 – PRODUCTS OR SERVICES
Some products may be available exclusively online with limited quantities and return policies per our Refund Policy.
We attempt to display product colours accurately but cannot guarantee monitor accuracy.
We may limit sales by person, region or jurisdiction.
We may discontinue any product at any time.
We do not guarantee products or Services will meet your expectations or that errors will be corrected.
Returns and Refunds
Premium delivery charges, if fulfilled, are non-refundable. Your Mobility Matters may reduce refunds to account for loss in value due to damage or misuse. Once approved by our technicians, refunds will be issued within 7 days of your confirmation.
Warranty
Products include a 12-month manufacturer warranty unless stated otherwise. Labour and parts are covered; postage and packaging are not.
Warranty exclusions include consumables and any damage caused by misuse, accidents, incorrect storage, water ingress, corrosion, non-licensed repairs, or battery misuse.
Shipping back to us for warranty assessment is the customer’s responsibility. Return shipping after warranty repair is covered by us (excluding packaging). Poorly packaged inbound items may be refused.
Warranty claims expire after 14 days if not responded to.
We store repaired items for a maximum of 30 days awaiting customer confirmation for return.
Ownership and Storage of Returned Items
Items remain the customer’s property. If your approval or instructions are required, items will be stored for up to 60 days. Notices will be issued for next steps. If no agreement is reached, the item will be disposed of on the 60th day.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may reject or limit orders.
You agree to provide accurate and current account and billing information.
Review our Refund Policy for details.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools without control or warranties. Use is at your own risk.
Future features or tools will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Some content may come from third parties.
We are not responsible for evaluating or guaranteeing third-party content, websites or products.
All issues with third-party products should be directed to the third-party provider.
SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS
By submitting content (comments), you grant us unrestricted rights to use it.
We have no obligation to keep comments confidential or compensate for them.
We may remove content we deem inappropriate.
You agree your comments will not violate rights or contain harmful material.
You are responsible for the accuracy of your comments.
SECTION 10 – PERSONAL INFORMATION
Personal information submitted through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
We may correct errors or update information at any time without notice.
We are not required to update information except as required by law.
SECTION 12 – PROHIBITED USES
You may not use the site for unlawful, abusive, fraudulent, harmful or disruptive purposes.
We may terminate access for prohibited use.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free Service.
All products and Services are provided as is and as available.
Your Mobility Matters, its staff and partners are not liable for damages arising from use of the Service or products.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Your Mobility Matters and its affiliates from claims arising from your breach of these Terms or law.
SECTION 15 – SEVERABILITY
If any part of these Terms is unenforceable, the remainder stays in effect.
SECTION 16 – TERMINATION
Either party may terminate these Terms.
We may terminate your access without notice for violations.
Obligations before termination remain enforceable.
SECTION 17 – ENTIRE AGREEMENT
These Terms, along with posted policies, form the entire agreement between you and us.
SECTION 18 – GOVERNING LAW
These Terms are governed by UK law.
SECTION 19 – CHANGES TO TERMS
You may review the latest Terms on this page.
Continued site use after updates constitutes acceptance.
