This Privacy Policy explains how Your Mobility Matters (the Site, we, us, our) collects, uses and shares your personal information when you visit yourmobilitymatters.shop , use our services, make a purchase, or communicate with us (the Services). References to you or your mean any individual using the Services, whether as a customer, visitor or someone whose information we collect as described here.
Please review this Privacy Policy carefully.
Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or to meet operational, legal or regulatory requirements. Any updates will be posted on the Site with a new Last updated date. Additional steps will be taken if required by law.
How We Collect and Use Personal Information
To deliver and improve the Services, we collect personal information from several sources. The type of information we collect depends on how you interact with the Site. Alongside the specific uses described below, we may also use your information to communicate with you, operate and enhance our Services, meet legal obligations, enforce our terms and protect the Site, our users and our rights.
Personal Information We Collect
Personal information refers to any data that identifies or relates to you. What we collect depends on how you use the Site and Services.
Information You Provide Directly
This may include:
- Contact details such as name, address, phone number and email
- Order details such as billing address, shipping address, payment confirmation and contact information
- Account information including username, password and security details
- Shopping activity such as viewed items, cart contents, loyalty points, reviews, referrals or gift card usage
- Customer support details from communications you send through the Services
Some Site features require specific information. If you choose not to provide it, those features may not work for you.
Information We Collect Automatically
We may automatically collect information about how you use the Site through cookies, pixels and similar tools. This Usage Data can include device details, browser type, IP address, network information and your interactions with the Site and your account.
Information From Third Parties
We may receive information from trusted partners, including:
- Companies supporting the Site and Services such as Shopify
- Payment processors handling payment details to complete your orders
- Partners using online tracking tools like pixels, beacons and cookies to understand Site activity or improve advertising
Any information received from third parties will be managed as described in this Privacy Policy. See also Third Party Websites and Links.
How We Use Personal Information
Providing Products and Services
We use your information to process orders, manage your account, send updates about purchases or returns, arrange shipping, support returns or exchanges and enable related account features. Shopify may also enhance your experience by connecting your account with other Shopify services you use.
Marketing and Advertising
We may use your information to send marketing messages by email, text or post, and to show you ads for our products or services. This may include tailoring content and advertising on our Site or other websites.
Security and Fraud Prevention
We use your information to detect and address potential fraud, illegal activity or misuse. If you have an account, you are responsible for keeping your login details secure. Contact us immediately if you believe your account has been compromised.
Communicating with You and Improving Services
We use your information to support you as a customer and improve our Services.
Cookies
We use cookies to operate and enhance the Site, remember your preferences and run analytics. Third parties may also use cookies on the Site to tailor services, products and advertising. Cookie settings can be controlled in your browser, though blocking cookies may limit functionality.
How We Disclose Personal Information
We may share your information in the following situations:
- With vendors and service providers performing tasks on our behalf such as payment processing, shipping, data analytics, IT support or customer service
- With business and marketing partners using the information under their own privacy policies
- When you request or consent to sharing, including through social media tools or integrations
- Within our corporate group where necessary to operate the business
- As required by law or in connection with business transactions such as mergers or insolvency proceedings
